It was brought to our attention recently that some of our national competitors have outrageous fees! We don’t want to name names, but take a look at some of these:
Fuel Recovery Fee – This fee, which is assessed for propane deliveries and service calls, helps to offset the significant expenses incurred by the Company in fueling its fleet of commercial motor vehicles. This fee fluctuates on a monthly basis as the Company’s cost of fuel fluctuates. The fee as of the date of this Notice is $7.77. For updated fuel recovery fee information, please visit our website on a monthly basis.
HazMat & Safety Compliance Fee – This fee, which is assessed for propane deliveries and service calls, helps to offset a portion of the costs the Company must incur to comply with federal, state and local government regulations, including, but not limited to, hazardous materials, homeland security, emergency preparedness and workplace safety. It is also used to fund, among other things, vital employee safety training and inspections, cylinder re-qualification, and environmental compliance. The fee is not government imposed, nor is any portion of it paid to any governmental agency. The current fee is $9.59.
Late Charge – This charge is assessed when a Customer does not pay his/her bill within the credit terms established and is designed to recover collection and related costs incurred by Company. The current charge is 1½% of the average daily balance or a minimum charge of $36, whichever is greater.
Pump-Out/Restocking Charge – This charge defrays the cost associated with pumping out a tank that contains in excess of five percent, and returning the tank to the Company’s inventory. Customers can avoid this charge by continuing service with the Company until the supply of propane in the tank is less than five percent. The current charge is 35¢ per gallon of propane that is pumped out of the tank.
Special Trip Charge – This charge is incurred by Customers who request immediate deliveries or non-emergency service after business hours or on weekends. This charge can vary greatly due to the distance involved and/or the time required to service this request and will be based on local labor rates which can be obtained from your local Company office.
Meter Service Fee – This fee is incurred by Customers who are charged for their propane based on an amount of usage as measured by a Company meter. This fee defrays the expenses incurred in meter reading, meter maintenance and related administrative costs. The current fee is $9.99 per month.
Service Dispatch Charge – This charge is to cover the costs associated with dispatching a service technician to a Customer’s location to perform service work on customer-owned equipment and appliances or to pick-up a Company-owned tank or cylinder. Customers should note that upon arrival at Customer’s location, additional charges may be assessed depending upon the nature of the problem. The Service Dispatch Charge is $39.99 and is collected at the time the service or tank/cylinder pick-up is scheduled. This charge will not be credited toward service work performed. Please check with your local Company office regarding the availability of appliance repair service.
Returned Check Charge – $33.
By accepting delivery of propane or by paying any changed fee, rate, price or charge, Customer will be deemed to have agreed to the changes. Because these fees are subject to change, we suggest you regularly visit our website in order to view a list of our most current fees and charges.
Those fees add up! You can take comfort in knowing that with Glades Gas, we won’t charge you miscellaneous fees and jack up your bill. We are known as The Friendly Gas Company for a reason!